FAQ's

Help and guidance from our team

View some of our frequently asked questions for guidance. If you needing additional information or help please reach out to our knowledgeable team who will be willing to serve you.

My product isn't working as expected, how should I proceed?

Tapware, mixers and filters must be installed by a qualified plumber according to the installation instructions and should be thoroughly inspected after installation for malfunction or leaks. If the product appears faulty, the plumber should report the fault to Faucet Australia prior to leaving the site so that the necessary corrective action can be taken.

If any properly installed product develops a leak or malfunction within the guarantee period, please contact us for assistance on how to proceed. Note that proof of purchase and batch number will be required for any claims.

Unique to Faucet Strommen, Switzrok sets the benchmark in superior Matte Black and Matte White finishes for tapware. Switzrok is an exceptionally durable finish, does not show fingerprints and has a smooth velvet finish.

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